This Place Report
COVID-19 has brought about unprecedented change to everything we do. This extraordinary shared circumstance has fundamentally impacted how we go about our daily lives as individuals, and accelerated seismic shifts in the way businesses are run.
For retail leaders, beyond prioritising customer and staff safety and keeping up with evolving government regulations, the pressing question is what’s next, and how can you respond to this huge shift in the way customers now live, work, and shop?
From a series of interviews with global retail leaders across different categories, and an analysis of industry trends and data, we see a clear sense of optimism and energy for the future of the sector.
There will be challenges ahead, tough decisions to be made, and orthodoxies to be challenged, but for those who are willing to be bold there is still much to be won.
This report takes you through our 7 New Rules for Retail, providing actionable steps for retailers to unlock profitable growth and thrive in this unpredictable world.