Nimbletank Report
Nimbletank
Nimbletank Report
Risk. No longer a 4 letter word: Changing attitudes to CX
Report
31 Min Read
Report
31 Min Read

Risk. No longer a 4 letter word: Changing attitudes to CX

We surveyed and spoke with over 500 digital leaders to understand the impact of Covid-19 on their CX strategies. We went on to explore changing attitudes to risk, investment, commercial modelling and measurement, programme priorities and business barriers.  

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