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Customer Review Study: Understanding Key Drivers of Sentiment
Report
25 Min Read
Report
25 Min Read

Customer Review Study: Understanding Key Drivers of Sentiment

The Feefo Customer Review Study, produced in partnership with London Research, is based on the textual analysis of more than 5.1 million customer reviews to determine the key drivers of sentiment in sectors including financial services, property, retail and travel.


The report documents the relative impact of different factors in driving negative and positive customer sentiment, and provides recommendations for companies seeking to evolve in order to stay successful.

The Feefo Customer Review Study 2022 can help you:


  • Learn how customers in your sector really feel
  • Start more meaningful conversations
  • Listen closer to your biggest fans (and critics) to make improvements
  • Discover critical priority areas to aid future performance
  • Plan strategically for the financial year ahead
  • Get the inside scoop on industry responses - and how competitors might respond


Download & Read Now

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