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Building Sustainable Trust Through Human-Centered Design | Deloitte Digital & Social Security Scotland
On-Demand Webinar
On-Demand Webinar

Building Sustainable Trust Through Human-Centered Design | Deloitte Digital & Social Security Scotland

Trust is hard won and easily lost. 

As both brands and Government bodies continually strive to get as close to their customers and citizens - people - as possible, impactful, human-centred design plays an increasingly vital role.

Deloitte Digital and Social Security Scotland share the story and learnings from their ongoing collaboration to re-imagine the way citizens access and interact with the benefits system. This multi-year programme is set to deliver transparency, clarity and sustainable trust through a service that is truly distinct for the citizens of Scotland.

Speakers:

Carol Yung

Experience Design, Strategy and Digital Transformation

Deloitte Digital, UK

Llewelyn Parkinson

Product Owner

Scottish Government

Martin Moodie

Professional Adviser, Social Security Directorate

Scottish Government